Bilingual Monitoring Station Officer

SUMMARY:

The Bilingual Monitoring Station Officer reports to the Shift Supervisor who in turn will liaise with the Support Services Manager. The officer will be monitoring and providing services to a variety of activities both on and off site.  Customer service duties include but are not limited to the following:

IPARC CUSTOMER SERVICE ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Interact and assist customers via intercom or telephone. 
  • Identify emergency and non-emergency situations on site and at remote sites while following site protocols. 
  • Remotely access Parking control system to troubleshoot and provide level-1 customer support.
  • Monitor alarm and dispatch technicians as required. 
  • Manage Incidents from logging, triaging, routing and escalation of open incidents using Incident management software. 
  • Submit end of shift report to Support Services Manager. 
  • Answer incoming calls and direct to appropriate department extension.
  • Monitor all access control and pay on foot sites.
  • Monitor and track Precise vehicles.
  • Input fuel filling data for onsite and offsite filling in Fuel log. 
  • Monitor Temperature and Power Controls. 
  • Responsible for monitoring security for head office, branch offices and off site properties. 
  • Other reasonable duties as assigned.

QUALIFICATIONS:

  • Degree or diploma in Business Management or Operations.
  • Minimum 3 years’ experience in a monitoring/call/command centre environment serving a large customer base in fast paced setting.
  • Demonstrated experience working in a customer centric environment.
  • Must be able to obtain and retain a Security Clearance.

SKILLS AND SPECIFICATIONS:

  • Strong computer skills, must have experience with Window XP or higher; Microsoft Office Outlook, Excel, Word, PowerPoint.
  • Ability to learn new software /applications.
  • Flexible to work on a rotating shift schedule (morning, afternoon, evening, weekend and/or statutory holiday shifts).
  • Must have excellent communication skills as well as a professional phone manner.
  • Communication skills – ability to read, write and speak English and French fluently.
  • Excellent customer service skills required with the ability to resolve conflict and problems. Must also have the ability to manage difficult customer situations and maintain customer’s attention.
  • Ability to operate independently as well as in a team.

To apply for this position, please email your resume to hr@preciseparklink.com, with the subject headline being the Job title you are applying for. Include your resume as an attachment in Word or PDF format.