Duty Monitor

Duty Monitor reports to Support Service Manager

Duty Monitor liaise with Clients Relations Manager and site parking offices and to provide support to both parties

Job duties

Primary duties include but are not limited to:

  • To ensure that offsite parking offices are properly staffed and that staff are punctual
  • To advise Client Relations in the event of staff shortages
  • To monitor offsite staff to ensure that proper customer service is being delivered
  • To ensure that site office is clean, neat and well organized at all times
  • To ensure that each managed site's contact information is correct and accurate
  • To review offsite parking facilities to ensure that any deficiency reports are dealt with and that requests for service have been properly submitted and attended to
  • To review and follow up outstanding service requests and escalate if necessary
  • To liaise with Client Relations regarding recurrent deficiencies or other issues requiring Client Relations' attention
  • To place order on behalf of Client's Relations team
  • To prepare collections and paper replenishment files and to dispatch to Ottawa technician team
  • To prepare work order form and input to Work Order database 
  • To monitor P & D Park Folio alarms web site and To process refund requests for pay on foot managed sites
  • To verify cash and end of shift reports and to ensure that they are submitted on time
  • To review each site's KPI is understood by site staff and to ensure that site office and company policies are being followed

To apply for this position, please email your resume to hr@preciseparklink.com, with the subject headline being the Job title you are applying for. Include your resume as an attachment in Word or PDF format.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.