PARKING MANAGEMENT BEGINNERS GUIDE

      

     

 

New to parking? As Canada's parking industry leader we offer a Beginners Guide To Parking Management to help you make the right decisions for your parking facility. Review the parking related questions and answers below to help educate yourself or your team about parking management.


What is parking management?

Parking management extends beyond parking operations. It’s the ability to provide, support and maintain all parking related matters that surround your overall parking strategy. Branches of parking management include: parking equipment, operations, construction and maintenance, revenue financial services, and technology innovations that overlap with matters such as parking enforcement, surveillance, customer service, signage, electric vehicle charging stations, safety, convenience and much more! 

Learn more about parking management

What is the advantage of working with a parking company that provides a turnkey parking solution?

The main advantage of working with a parking company that provides a turnkey solution is economies of scale. Your organization will save in costs gained by an increased level of production since the products and services are supplied by one organization.

Learn more about turnkey parking management

Why should I visit a parking company’s facility before hiring them as my parking management and/ or equipment provider?

An organization should request a tour of their prospective parking management provider(s) facility prior to hiring them to ensure they are partnering with a company that has the internal resources and capacity to continuously support their parking system in a timely manner. 


Electric Vehicle Charging Stations

What should I keep in mind when partnering with an electric vehicle (EV) charging station provider?

When purchasing an EV charging station, it is important to purchase from a company that:

  1. Supplies the EV charging station
  2. Will help your organization plan the installation location and infrastructure based on the existing electrical framework
  3. Will provide on-going technical support and maintenance for the EV charging stations after installation

Learn more about electric vehicle charging stations.

Why should I buy electric vehicle (EV) charging stations from a parking company instead of an electrical company?

Partnering with a parking company rather than an electrical company to install an EV charging station in a parking lot or on-street parking is beneficial since they will provide the parking expertise and knowledge required to generate your organization cost savings in the long run. Partnering with a parking organization to install an EV charging station will ensure the existing electrical framework is optimized, and the location is user-friendly and optimal for parking management.

Learn more about electric vehicle charging stations.

Why should my organization install an electric vehicle charging (EV) station in my parking lot or on-street parking?

Organizations should install EV charging stations in their parking lots for several reasons:

  • Increased parking revenue as it drives traffic to your parking lot by EV drivers
  • LEED points

Learn more about electric vehicle charging stations.

What are the different levels of electric vehicle charging (EV) charging stations?

There are several different levels of EV charging stations:

Level 1 (120 Volts/15 Amps) 

  • All fully electric and plug-in hybrid electric cars come standard with a cord set that plugs into a regular wall socket. Level 1 charges slow, but ensures that no matter where you are, you can always recharge.

Level 2 (240 Volts/30 Amps)

  • The most common speed is Level 2. Easily installed parking lots, on-street or at storefronts, Level 2 stations can fully charge an EV from empty to full in 8 to 10 hours. Canada and the U.S. use the same plug standard, meaning any car can use any charging station across North America. Most of the stations you see in public spaces are Level 2.

Level 3 Charging (480 Volts/100 Amps)

  • Level 3 stations are often called "DC-Quick Chargers". DC-Quick Chargers will fully charge your car from empty to full in 30 to 45 minutes. Only fully electric cars have access to Level 3. There are three standards of Level 3
    • CHAdeMO is an Asian standard used by Hyundai, Nissan, Kia and Mitsubishi
    • SAE Combo is a European/North American standard used by BMW, Chevrolet, Ford and Volkswagen
    • Supercharger is a Tesla-only standard. All Tesla vehicles can be purchased with adapters for the other two

Learn more about electric vehicle charging stations.

How long does it take to charge an electric vehicle (EV)?

This depends on the level of the charging station and the type of vehicle the charging station is charging.

Learn more about electric vehicle charging stations.

Are electric vehicle (EV) charging stations universal?

Level 1 and 2 EV charging stations are universal and can be used to charge any EV. Level 3 charging stations are not accepted by some EV brands. 

Learn more about electric vehicle charging stations.

How much does an EV charging station cost?

The cost for an EV charging station varies as installation is specific to the site requirements. The cost also depends on the EV charging level you choose to purchase.

Learn more about electric vehicle charging stations.


Parking Passes & Discounts

What is H PASS?

Motorists can purchase an H PASS™ at a hospital or hotel. An H PASS™ is a preloaded card, with a specific number of days allowing for unlimited entrance and exit to and from the parking lot for the prepaid duration. 

Learn more about H PASS™.

What was the October 1st, 2016 Ontario government hospital parking rate directive?

The Ontario government is making hospital parking more affordable for thousands of patients, their loved ones and caregivers. As of October 1st, 2016, hospitals that charge more than $10 a day for parking are required to provide 5-, 10- and 30-day passes that are:

  • Discounted by 50 per cent off their daily rate
  • Transferable between patients and caregivers
  • Equipped with in-and-out privileges throughout a 24-hour period
  • Good for one year from the date of purchase.

Learn more about the Ontario government's 2016 parking rate mandate.

What does it mean to validate parking?

To validate parking means to provide free or discounted parking to special guests and visitors.

Learn more about validated parking technology.


Monthly Parking

What is monthly parking?

Monthly parking provides convenience and cost savings for staff, tenants and visitors who park at the same location regularly. Monthly parking passes are provided to long-term parkers, allowing them to quickly enter and exit a parking lot by tapping their monthly parking pass in-and-out. Benefits of monthly parking technology for your organization are:

  • Quick traffic flow 
  • Web based (real-time) tracking of usage, entrance and exit per lane for trend analysis and security purposes
  • Ability to modify authorized parameters of parking lots

Learn more about monthly parking technology. 

When shopping for a monthly parking technology, what should I keep in mind?

When shopping for a monthly parking technology, it is key to choose a system that:

  • Is supported by your parking equipment
  • Generates usage reports
  • Provides monthly parking members an online account
  • Is offered by a company that provides on-going technical support for the software
  • Offers a customer service line for your monthly parkers

Learn more about monthly parking technology. 

How can monthly parking software be used for parking lot security and traffic control?

Monthly parking technology can be used for parking lot security and traffic control since it tracks who enters and exits the parking lot according to date, time and the exact location (lane number).

Learn more about monthly parking technology. 

How much should we charge for a monthly parking pass?

Rates for a monthly parking pass are to be decided by your organization in order to ensure you meet your annual parking revenue goals. Your parking management provider should be able to provide you with a recommendation based on monthly parking rates nearby parking lots charge.  

Learn more about monthly parking technology. 

What should we analyze on our monthly parking usage reports?

When analyzing monthly parking usage reports, organizations should pay attention to the following trends:

  • Entry and exit peak times
  • High demand parking lot locations
  • The number of vehicles entering and exiting the parking lot

Learn more about monthly parking technology. 

Will our staff and long-term parkers have access to an online account?

When purchasing monthly parking technology, it is key to choose a  monthly parking technology that allows your regular parkers to create and have access to an online account permitting them to manage their subscription, parking fees and account information.

Learn more about monthly parking technology. 

How can I find out what the monthly parking rates at a specific Precise ParkLink parking lot are?

Contact Precise ParkLink's monthly parking department or the parking office located at the particular location.


Mobile Parking Technology

What is mobile parking?

Mobile parking technology allows motorist to pay for parking using their mobile device. It replaces the need for motorists to get out of their vehicle to pay for parking and display a receipt on their dashboard. Instead, it allows motorists to pay for parking within seconds using a mobile device.

Learn more about mobile parking technology. 

What are the benefits of mobile parking technology?

The benefits of mobile parking technology are:

  • It replaces the need for motorists to get out of their car to pay for parking
  • Parking expiration alerts to your mobile device
  • Ability to extend parking time using a mobile device
  • Mobile application for online account management and transaction receipts
  • Replaces the need to display a receipt on your dashboard

Learn more about mobile parking technology. 

How do parking enforcement officers know if I’ve paid for parking using my mobile device?

Parking enforcement officers use a wireless device, which has the ability to search a database of vehicle that have paid for parking.

Can motorist have access to an online account for mobile parking?

Yes, motorist who use mobile parking should set up an account in which they can access online or using a mobile app. Mobile parking accounts allow users to:

  • Pay for parking
  • Extend their parking sessions
  • View their parking history
  • View their past and current parking transactions
  • Register more than one vehicle under their account
  • Receive notifications (i.e., expiration time)
  • Register multiple forms of payment

License Plate Recognition (LPR)

Why would my organization choose to install license plate recognition parking software?

Organizations choose to install license plate recognition (LPR) parking software for security and convenience reasons. LPR allows organizations to:

  • Determine what type of vehicle and the license plate associated with the vehicle enters and exits the parking lot via photographic evidence
  • Detect the date, time and exact location (lane number) the vehicle entered and exited the parking lot
  • Track the ticket ID given to the vehicle upon entering the parking lot
  • Retain historical records of vehicles that have entered and exited the parking lot
  • Identify required payments per vehicle when a motorist misplaces their entry ticket   

Learn more about LPR

How does license plate recognition (LPR) work?

The vehicle license plate number is assigned to an entry ticket printed and retrieved at the parking lot entrance and exit. For each movement the LPR stores the following information:

  • Date and time
  • Entry and exit lane number
  • License plate number
  • Ticket ID/ badge number
  • Image(s) of the movement

Learn more about LPR

What happens when a license plate cannot be detected because it’s obscured by dirt or snow?

The LPR will generate an alarm at the management server level allowing parking staff to manually input the license plate number into the system updated in real-time across the platform.

Learn more about LPR

What should I ensure when purchasing a license plate recognition (LPR) system?

It is key to ensure that your organizations chooses to purchase an LPR system that is a global product designed and tested to read a wide range of license plate types, including standard, vanity and out of province license plates.

Learn more about LPR


Parking Revenue Financial Services

Why should I work with a parking company that meets Level-1 Payment Card Industry Data Security Standard (PCI DSS) criterion?

As a merchant accepting parking payments you are mandated to meet the PCI DSS information security standards to avoid theft and fraudulent schemes from occurring on your watch. Precise ParkLink is the only parking organization in Canada to meet Level-1 (highest level) PCI DSS criterion, permitting us to provide parking revenue financial services.

Learn more about parking revenue financial services.

What is Level-1 Payment Card Industry Data Security Standard (PCI DSS)?

PCI DSS promotes safety standards for cardholder data across the globe. Visit https://www.pcisecuritystandards.org/pci_security/ to learn more.

 What are parking revenue financial services?

If a parking organization claims they provide parking revenue financial services, it is your responsibility as an organization to ensure they meet Level-1 (highest level) Payment Card Industry Data Security Standards (PCI DSS. Parking revenue financial services include:

  • Collecting revenue from your parking meters and/ or pay stations
  •  Replenishing parking meters and/ or pay stations with change Securely processing coin, note, debit and credit card transactions
  • Direct depositing your parking revenue into your bank account

Learn more about parking revenue financial services. 

What is parking revenue?

Parking revenue is the earnings generated from your parking system. 

Who receives parking revenue?

The organization that is the registered owner of the parking lot receives parking revenue. 

Should my parking equipment accept credit card as a form of payment?

Accepting credit card as a form of payment is not a mandatory requirement. However, credit card acceptance at parking meters and pay stations tends to be expected by motorists. 

How does my organization receive it’s parking revenue?

Organizations receive their parking revenue via direct deposit.

Learn more about parking revenue financial services


Parking Construction & Maintenance

What do parking construction and maintenance services involve?

Your parking lot is your first impression. As a result, it is important to maintain a safe and clean parking lot. Parking construction and maintenance services may include, but are not limited to the following:

  • Civil work
  • Electrical tasks (i.e., re-lamping and ballast replacements)
  •  Concrete infrastructure and rehabilitation (i.e., asphalting, curb and speed bump construction)
  • Power-wash, scrub and drainage services
  • Specialized painting services: complete, facility, line-painting, way-finding, specific identification
  • Snow plowing
  • Landscaping and maintenance for all seasons
  • An environmentally-conscious waste management and recycle program
  • Parking lot signage: design, production, installation and maintenance

Learn more about parking construction and maintenance

Why should I hire a parking equipment company that has an in-house electrical team?

Hiring a parking equipment supplier that has their own electrical team to install the parking equipment is key for cost saving as it eliminates dependence on third party contractors, guaranteeing service quality. It is also key because your parking equipment supplier should be able to provide on-going technical support and maintenance for your parking equipment to ensure it is safe to use and a reliable parking revenue generator for your organization. Moreover, they will most likely be able to install additional electrical services or your parking lot such as lighting.

Learn more about parking electricians


Parking Equipment

What is the main difference between Pay-and-Display and Pay-by-License Plate parking meters?

The main difference between Pay-and-Display and Pay-by-License Plate parking meters are:

  • Pay-and-Display parking meters require motorists to print a receipt after paying for parking, and then properly display the receipt for parking enforcement purposes.
  • Pay-by-License Plate parking meters require motorists to enter their vehicle license plate number into the parking meter. They are not required to display their receipt on their dashboard since their license plate is entered into a parking enforcement database that allows parking enforcement officers to look up the vehicles that are legally parked.

Learn more about the different types of parking meters

What is a Pay-on-Foot (POF) parking system?

Pay-on-Foot parking systems are parking equipment that gate the entrance and exit of parking lots. They require motorists to pay for parking if they wish to exit the parking lot with their vehicle.

Learn more about Pay-on-Foot parking systems. 

What should my organization keep in mind when purchasing parking equipment?

When purchasing parking equipment, it is important to partner with a parking company that:

  • Supplies several types of parking equipment and explains the benefits and/ or recommendation for your conditions
  • Installs the parking equipment
  • Provides on-going technical support and maintenance (i.e., ticket paper replenishment) after the machines are installed

Learn more about parking equipment.

How can I make sure my parking equipment supplier provides equipment that works?

Prior to installing parking equipment, your parking equipment supplier should stage your parking system live in their pre-production warehouse or laboratory to ensure it functions as it should. They should provide you the option to test the parking equipment in it's staging phase. The parking equipment supplier should also re-test the parking equipment once it is installed.

Learn more about parking equipment performance


Parking Customer Service

What are the advantages of having remote monitoring & parking customer service for my visitors?

Remote monitoring of your parking lot and customer service provides:

  • Cost savings since it replaces the need for an onsite parking staff, or can provide assistance to onsite parking staff during peak times, break times or after hours
  • Reduced site visits due to remote troubleshooting and technical repairs
  • Reduced parking equipment downtown & increased parking revenue
  • Video surveillance for incident and security matters
  • Customer reassurance with two-way video and voice communication

Learn more about remote monitoring & customer service parking technology. 

Should the parking company I hire give me access to a central management system that reports on the operations and maintenance of my parking equipment?

Yes. Your organization should choose to work with a parking company that gives you access to a central management system allowing you to keep track of and obtain reports on parking operations and the maintenance status of your parking equipment.

Learn more about the benefits of having access to a central management system for your parking system.

What is the future of parking customer service?

Two-way video and voice communication on a parking meter or pay station screen is the future of parking customer service.

Learn more about the future of parking customer service

What are onsite parking staff responsible for?

Onsite parking staff are responsible for (not limited to) the following tasks:

  • Providing customer service to motorists
  • Parking enforcement
  • Selling parking passes
  • Basic parking equipment repairs

Learn more about parking staff


Parking Lot Safety

How can I assure my parking lot is safe?

As a property owner, it is your responsibility to keep your parking lot as safe as possible to mitigate risk. You can ensure your parking lot is safe by installing and maintaining:

  • Parking lot signage: way finding, traffic control, site warnings
  • Certified lighting
  • Parking equipment safety decals
  • Electrical and construction requirements (i.e., asphalt, speed bumps, curb construction etc)

Learn more about parking lot safety

If a car accident occurs in my parking lot what should I do?

If a car accident occurs in your parking lot, call 911.

If I have an abandoned car in my parking lot what should I do?

If there is an abandoned vehicle in your parking lot, it is your responsibility to authorize a tow truck operator to remove the vehicle from the parking lot. You are required to notify the police of the activity taking place prior to removing the vehicle.


Parking Signage

Why should my organization install signage in our parking lot?

Organizations should install signage in their parking lot(s) for the following reasons:

  • Motorist and pedestrian safety
  • Protection and mitigated risk as a property owner
  • Traffic flow and way finding
  • Communicate parking rates, policies and parking management contact information

Learn more about parking signage

What are the different types of parking signage?

The main types of parking signage are:

  • Safety and warning
  • Traffic flow and way-finding
  • Parking rates
  • Reserved parking
  • Parking policies & instructions

Learn more about parking signage

Why should I install decals on my parking equipment?

Decals should be installed on parking equipment as a form of communication to motorists. Decals on parking equipment can be used to communicate:

  • Parking rates
  • Instructions on how to use the parking equipment
  • Parking management contact information
  • Safety warnings
  • Advertising for nearby shops or restaurants as an additional source of parking revenue

Learn more about parking signage


Parking Enforcement

Why should I hire parking enforcement officers?

Parking enforcement officers close the gap within a parking meter system, whether Pay-and-Display or Pay-by-License Plate. Parking enforcement officers issue parking invoices to vehicles who park on your property illegally, allowing you to meet your parking revenue goals.

Learn more about parking enforcement services.

How much are parking invoices?

The amount of parking invoices is decided by parking lot owners. 

How often should parking enforcement be scheduled?

Parking enforcement schedules are to be decided by the owner of the parking lot. Three or more times a day is the standard.

Learn more about parking enforcement services.

Do motorists have to pay parking invoices?

Yes. If parked illegally (without paying or improperly parked) on a private or public property that has a paid parking structure, motorist are obliged to pay the parking invoice issued to them by the property owner or the parking organization chosen to act on behalf of the property owner.  

What happens if the vehicle owner decides not to pay their parking invoice?

Once the payment deadline passes, the parking organization will conduct a search with the Ministry of Transportation (MTO) to determine who the registered owner of the vehicle is. The cost to conduct the MTO search, original parking invoice fine, and additional fine for paying the invoice late will be mailed to the registered owner’s home until payment is received.


How to make sure your parking rules are respected

How do I communicate my parking regulations to my visitors?

You should communicate your parking regulations to motorist by installing parking lot signage, parking equipment decals, and a parking information page on your web site allowing visitors to plan their visit a head of time.

How do we make sure our visitors respect our parking rules?

Your organization can make sure it’s parking rules are respected by:

  • Installing parking lot signage
  • Providing parking customer service with onsite parking staff or remote monitoring customer service
  • Creating a parking information web page for motorists to plan their visit a head of time
  • Abiding by a fair but firm policy regarding parking invoice infractions

 


Suggest A Question

Let us know what your suggested topic is related to (i.e., electric vehicle charging stations)