Customer Service Associate
Company Description:
As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 900 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.
Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors
Job Summary:
Reporting to the Site Manager, the customer service associate will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.
Location: 1000 Portage Parkway Vaughan, Ontario
Employment: Full-time (Monday-Friday)
Hours: 2:00 pm-10:00 pm
Compensation: $17 per hour
Job Responsibilities and Duties:
Interact and assist customers via intercom or telephone.
Identify emergency and non-emergency situations on site.
Remotely access Parking control system to troubleshoot and provide level-1 customer support.
Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as assigned
Mandatory Skills:
Demonstrated ability to solve complex problems
Excellent technical communication skills: ability to explain complex solutions and processes clearly to others
Collaborative and demonstrates strong interpersonal skills
Self-managed while accurately following instructions
Excellent customer service skills
Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
Positive attitude and empathy for clients
Solid problem solving and decision-making skills
Strong team player with the ability to develop and maintain relationships with internal and external customers
Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments
Mandatory Qualifications:
High School Graduate or higher education
Basic Computer skills – Windows, MS Office
Customer service experience, inclusive attitude and openness to diversity, is an asset
Valid driver's license and vehicle preferred.
Hiring Contact:
Please submit your resume with a minimum of two references to Craig Williams at 100npp@precisebi.com
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.