Precise ParkLink Launches Mobile Scan-for-Assistance at St. Joseph’s Health Centre
Thursday, August 26th, 2021
For immediate release.
In February 2021, Precise ParkLink was awarded the managed parking service and technology provider for Unity Health Toronto. Comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, Unity Health Toronto works to advance individuals' health across the city and beyond. Their health network serves patients, residents and clients across the full spectrum of care while investing in world-class research and education.
Since the beginning of our partnership, Precise ParkLink has successfully integrated healthcare-focused parking solutions for all three organizations. All day-to-day parking operations are managed with a strategic combination of hardware and software solutions. Heavily relying on Precise ParkLink’s 24/7 Interactive Parking Assistance and Response Centre, otherwise known as IPARC, we virtually monitor and control day-to-day parking operations.
As society evolves, it's become increasingly inevitable that leveraging technology and digitization is required to run a successful parking operation. It is no longer a desire for customers but a necessity to receive immediate assistance from whenever and wherever they are. However, the shift towards virtual customer assistance has become the new norm. More and more parking operations are opting for a virtual approach and straying from their traditional customer service means. St. Joseph's Healthcare Centre has recently become the first healthcare center in the Unity Health network and Canada to deploy a parking system that operates solely with virtual customer service technology, requiring no onsite staff.
Appreciating the notion that technology is an essential component to providing utmost customer service, Damian Iannicca, Client Relations Manager at Precise ParkLink, states, "Earlier this year, Precise ParkLink and St. Joseph’s enhanced our commitment to digitization to provide the best possible patient and visitor experience. This was done through several virtual customer service outlets, including Precise ParkLink’s 24/7 remote IPARC call centre. IPARC can be accessed from all parking pay stations, entries and exits, by telephone, and now by scanning QR codes dispersed throughout the hospital parking facility. The new scan-for-assistance technology enables a high volume of patients and visitors to receive utmost customer support from anywhere, anytime. Customers no longer need to be at a pay station to receive help. ”
Precise ParkLink’s mobile scan-for-assistance solutions provide visitors with a one-of-a-kind, immediate self-serve option, providing patients and visitors to St. Joseph's instant assistance onsite. The customer service QR codes displayed on signage throughout the parking facility give access to an extensive, easy-to-navigate digital FAQ menu. The contact information of Precise ParkLink’s 24/7 customer support centre is also offered as an alternative for those who prefer to speak with a representative.
Precise ParkLink believes in the power of leveraging technology to manage parking facilities successfully. Putting people only where they're needed most, we've witnessed first-hand how automation significantly improves the day-to-day parking operations. We look forward to seeing more parking facilities deploy mobile scan-for-assistance options to enhance their customer experiences further.
For more information contact:
Maria Lato
Marketing Manager
Precise ParkLink Inc.
416.398.4052 ext. 512