Parking Services - Team Lead

Precise ParkLink Inc is Canada’s Parking Industry Leader. We provide a complete turnkey parking solution that bridges the gap between parking management and parking technology.

SUMMARY

The Team Lead reports to the Client Relations Manager and is responsible for the supervision of a designated parking location. The Team Lead is responsible to ensure the parking location’s operations, policies and procedures are met for both the client and the company. This includes ensuring customer satisfaction, supervising on-site staff and reporting on a regular basis to the Client Relations Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Maintain on-site parking equipment functionality; Perform Daily Site Inspections;
  • Process service requests and supply orders, as needed; Liaison with on-site client contact;
  • Coordinate client requests;
  • Schedule on-site staff according to shift requirements;
  • Revenue Control;
  • Daily and weekly audits;
  • Produce and submit monthly statistical reports, as per site requirements; Handle all customer inquiries and provide resolution to customer complaints; Inform customers about directions and other venue information as needed; Adhere to and enforce Uniform Policy for on-site staff;
  • 1st level equipment repair;
  • And other duties as assigned to improve parking facility operations.

SKILLS AND QUALIFICATIONS

  • Strong computer navigation skills and PC Knowledge;
  • Strong time management and problem-solving skills;
  • Proficient interpersonal skills with the ability to work as a team member or independently; Skilled in multi-tasking, and provides flexibility to adapt to changes quickly.
  • Courteous with strong customer service orientation;
  • Ability to effectively communicate verbally and in writing;
  • Reliable, hardworking and willing to work extended hours, if necessary;
  • Valid Driver’s Licence and clean driver’s abstract, if applicable.

Please forward your resume to hr@preciseparklink.com. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. No phone calls and No Agencies please. Please note that all resumes will be kept on file for future consideration.

Senior Proposal Writer

SUMMARY

Precise ParkLink is looking for a focused, motivated, self-starting Senior Proposal Writer to join our growing Proposal Development team.  Reporting to the Proposal Development Director,  the Senior Proposal Writer will be a member of a highly visible team responsible for leading the development of proposals and assisting other business units with documents and initiatives that address significant and strategic opportunities for the organization. Utilizing his/her superior writing/editing, project management and interview/consulting skills, the Senior Proposal Writer works closely with the Proposal Development team and other business units / senior executives to develop winning proposals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Analyze/interpret RFP requirements, participate in the development of a clear and focused strategy, and clarify issues as needed;
  • Act as RFP team lead on the completion of the RFP response, ensure RFP process is followed and timelines are defined and communicated. Participate in the RFP kick off meeting and follow up with contributors, as required;
  • Support the development of the technical strategy at “capture meetings’ (with Proposal Development team and SMEs as appropriate);
  • Write compliant and compelling proposals that “in the client’s words” will address the customers goals and objectives, missions and operating plans, using content from the “proposal response library” and as provided to them by other members of the Proposal Development team;
  • Work with functional staff (e.g. product SMEs) to ensure development of the proposal in accordance with the internal strategy and bid requirements;
  • Coordinate and review / edit proposal input from a variety of stakeholders, typically involving contributions from R&D, Sales, Marketing, Operations, and Construction Services, converting contributors’ (e.g. technical SME information) content into a cohesive document with a clear, single voice;
  • Transform business and technical product information into concise, easy to understand and well-written material that helps position and win business; 
  • Participate in response and post submission strategy efforts including writing, formatting, providing proposal presentation ideas;
  • Distribute new or revised content as appropriate to assist in maintaining proposal content database;
  • Serve as a writing editor, mentor and coach to others in the Business Development Department and work with Practice Groups to develop materials for their groups
  • Manage multiple concurrent proposal assignments accurately, thoroughly and under tight deadlines

SKILLS AND QUALIFICATIONS

  • Post-secondary degree in Business, English, Journalism, Communication or a related field of study - Equivalent work experience may be considered a substitution 
  • 3-5 years of experience writing, editing, and coordinating responses to RFPs/RFIs; previous experience in the parking industry considered an asset;
  • Superior writing skills: ability to communicate clearly (verbal and written), persuasively and effectively in the current business environment (no marketing-speak/jargon)
  • Ability to manage and prioritize efforts for multiple concurrent proposals of varying degrees of complexity;
  • Able to communicate clearly and professionally across a broad corporate landscape 
  • Exceptional research, editing and proofreading skills are essential
  • Flexibility is an asset, as position, workload and expectations shift
  • Must be organized and able to demonstrate a high-level of self-motivation, work independently, apply problem solving capabilities and to collaborate successfully in a team environment
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Adobe Acrobat Pro

Please forward your resume to hr@preciseparklink.com. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. No phone calls and No Agencies please. Please note that all resumes will be kept on file for future consideration.

Customer Care Associate - Burlington

Precise ParkLink Inc is Canada’s Parking Industry Leader. We provide a complete turnkey parking solution that bridges the gap between parking management and parking technology.

We are seeking Customer Care Associates to work in the Burlington area. The Customer Care Associate will provide guidance for guests entering the parking facility and provide customer assistance as needed. This position requires strong customer service support, in a fast-paced environment, involving routine operations for the client's parking facility. This position may also require working various shifts, as assigned.

Essential Duties & Responsibilities

  • Provide parking instruction/guidance/assistance to guests as needed;
  • Inform guests with directions and other venue information as needed;
  • Process cash, credit and debit transactions;
  • Act upon all comments/complaints in a prompt and friendly manner;
  • Demonstrate patience in all customer contact situations by providing a pleasant and professional tone and manner;
  • Adhere to uniform policy;
  • And other duties as assigned to improve parking facility operations;
  • 1st level equipment repair (training will be provided).

Skills and Qualifications

  • Courteous with strong customer service orientation;
  • Ability to effectively communicate verbally and in writing;
  • Computer navigation skills and PC knowledge;
  • Ability to work as a team member, as well as independently;
  • Tolerance for repetitive work in a fast-paced, high production environment;
  • Skilled in multi-tasking, and provides flexibility to adapt to changes quickly.

Please forward your resume to hr@preciseparklink.com. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. No phone calls and No Agencies please. Please note that all resumes will be kept on file for future consideration.

Customer Care Associate - King/Nobleton

Precise ParkLink Inc is Canada’s Parking Industry Leader. We provide a complete turnkey parking solution that bridges the gap between parking management and parking technology.

We are seeking Customer Care Associates to work in the King/Nobleton area. The Customer Care Associate will provide guidance for guests entering the parking facility and provide customer assistance as needed. This position requires strong customer service support, in a fast-paced environment, involving routine operations for the client's parking facility. This position may also require working various shifts, as assigned.

Essential Duties & Responsibilities

  • Provide parking instruction/guidance/assistance to guests as needed;
  • Inform guests with directions and other venue information as needed;
  • Process cash, credit and debit transactions;
  • Act upon all comments/complaints in a prompt and friendly manner;
  • Demonstrate patience in all customer contact situations by providing a pleasant and professional tone and manner;
  • Adhere to uniform policy;
  • And other duties as assigned to improve parking facility operations;
  • 1st level equipment repair (training will be provided).

Skills and Qualifications

  • Courteous with strong customer service orientation;
  • Ability to effectively communicate verbally and in writing;
  • Computer navigation skills and PC knowledge;
  • Ability to work as a team member, as well as independently;
  • Tolerance for repetitive work in a fast-paced, high production environment;
  • Skilled in multi-tasking, and provides flexibility to adapt to changes quickly.

Please forward your resume to hr@preciseparklink.com. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. No phone calls and No Agencies please. Please note that all resumes will be kept on file for future consideration.

Customer Care Associate - North York

Precise ParkLink Inc is Canada’s Parking Industry Leader. We provide a complete turnkey parking solution that bridges the gap between parking management and parking technology.

We are seeking Customer Care Associates to work in the North York area. The Customer Care Associate will provide guidance for guests entering the parking facility and provide customer assistance as needed. This position requires strong customer service support, in a fast-paced environment, involving routine operations for the client's parking facility. This position may also require working various shifts, as assigned.

Essential Duties & Responsibilities

  •     Provide parking instruction/guidance/assistance to guests as needed;
  •     Inform guests with directions and other venue information as needed;
  •     Process cash, credit and debit transactions;
  •     Act upon all comments/complaints in a prompt and friendly manner;
  •     Demonstrate patience in all customer contact situations by providing a pleasant and professional tone and manner;
  •     Adhere to uniform policy;
  •     And other duties as assigned to improve parking facility operations;
  •     1st level equipment repair (training will be provided).

Skills and Qualifications

  •     Courteous with strong customer service orientation;
  •     Ability to effectively communicate verbally and in writing;
  •     Computer navigation skills and PC knowledge;
  •     Ability to work as a team member, as well as independently;
  •     Tolerance for repetitive work in a fast-paced, high production environment;
  •     Skilled in multi-tasking, and provides flexibility to adapt to changes quickly.

Please forward your resume to hr@preciseparklink.com. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. No phone calls and No Agencies please. Please note that all resumes will be kept on file for future consideration.

Cooperative Student Program: Marketing Coordinator

Precise ParkLink is a leader in the Canadian Parking Industry. With over 25 years of experience in the Canadian parking market, we have become a complete turnkey parking solution as we bridge the gap between parking management and parking technology - a claim no other Canadian parking organization can make.

Job Summary:
Precise ParkLink’s marketing team is responsible for the marketing of Precise ParkLink and its offices nation-wide. We are seeking a marketing coordinator to support the daily tasks of the marketing manager that range from digital, event, print and content marketing on a full time basis. 

Location:           North York, ON
Employment:    Full-time, 4- 8 month cooperative terms
Pay:                   Hourly, Ontario minimum wage rate, $11.40
Hours:               40 hrs

Mandatory Attributes:  

  • Strong Interpersonal skills
  • Attention to detail
  • Proficient communication skills both verbal and written
  • Self-managed while accurately following instructions
  • Makes use of time efficiently 
  • Demonstrate initiative in an entrepreneurial environment 
  • Work collaboratively and effectively in a team-oriented environment
  • Obtain a positive and professional attitude under high pressure circumstances
  • Flexible Schedule
  • Basic active problem solving skills

Job Responsibilities/ Duties

  • Assist with day to day marketing tasks and coordinating marketing projects and activities as requested
  • Event marketing: assist with the planning and execution of internal events and external events such as tradeshows and golf tournaments
  • Digital marketing: assist with social media calendars, following bases and competitor activity
  • Print marketing: administrative tasks such as sourcing items within a set budget, placing orders and organizing stock
  • Content marketing: proof reading promotional content
  • Administrative tasks
  • Communicate concerns or problems that arise to your marketing manager
  • Moving items or boxes

Mandatory Qualifications: 

  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Adobe In Design
  • Adobe Photoshop CC
  • Must have a valid G class driver’s license 

Send resumes to mlato@precisebi.com 

Duty Monitor

Duty Monitor reports to Support Service Manager

Duty Monitor liaise with Clients Relations Manager and site parking offices and to provide support to both parties

Job duties

Primary duties include but are not limited to:

  • To ensure that offsite parking offices are properly staffed and that staff are punctual
  • To advise Client Relations in the event of staff shortages
  • To monitor offsite staff to ensure that proper customer service is being delivered
  • To ensure that site office is clean, neat and well organized at all times
  • To ensure that each managed site's contact information is correct and accurate
  • To review offsite parking facilities to ensure that any deficiency reports are dealt with and that requests for service have been properly submitted and attended to
  • To review and follow up outstanding service requests and escalate if necessary
  • To liaise with Client Relations regarding recurrent deficiencies or other issues requiring Client Relations' attention
  • To place order on behalf of Client's Relations team
  • To prepare collections and paper replenishment files and to dispatch to Ottawa technician team
  • To prepare work order form and input to Work Order database 
  • To monitor P & D Park Folio alarms web site and To process refund requests for pay on foot managed sites
  • To verify cash and end of shift reports and to ensure that they are submitted on time
  • To review each site's KPI is understood by site staff and to ensure that site office and company policies are being followed

To apply for this position, please email your resume to hr@preciseparklink.com, with the subject headline being the Job title you are applying for. Include your resume as an attachment in Word or PDF format.

Bilingual Monitoring Station Officer

SUMMARY:

The Bilingual Monitoring Station Officer reports to the Shift Supervisor who in turn will liaise with the Support Services Manager. The officer will be monitoring and providing services to a variety of activities both on and off site.  Customer service duties include but are not limited to the following:

IPARC CUSTOMER SERVICE ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Interact and assist customers via intercom or telephone. 
  • Identify emergency and non-emergency situations on site and at remote sites while following site protocols. 
  • Remotely access Parking control system to troubleshoot and provide level-1 customer support.
  • Monitor alarm and dispatch technicians as required. 
  • Manage Incidents from logging, triaging, routing and escalation of open incidents using Incident management software. 
  • Submit end of shift report to Support Services Manager. 
  • Answer incoming calls and direct to appropriate department extension.
  • Monitor all access control and pay on foot sites.
  • Monitor and track Precise vehicles.
  • Input fuel filling data for onsite and offsite filling in Fuel log. 
  • Monitor Temperature and Power Controls. 
  • Responsible for monitoring security for head office, branch offices and off site properties. 
  • Other reasonable duties as assigned.

QUALIFICATIONS:

  • Degree or diploma in Business Management or Operations.
  • Minimum 3 years’ experience in a monitoring/call/command centre environment serving a large customer base in fast paced setting.
  • Demonstrated experience working in a customer centric environment.
  • Must be able to obtain and retain a Security Clearance.

SKILLS AND SPECIFICATIONS:

  • Strong computer skills, must have experience with Window XP or higher; Microsoft Office Outlook, Excel, Word, PowerPoint.
  • Ability to learn new software /applications.
  • Flexible to work on a rotating shift schedule (morning, afternoon, evening, weekend and/or statutory holiday shifts).
  • Must have excellent communication skills as well as a professional phone manner.
  • Communication skills – ability to read, write and speak English and French fluently.
  • Excellent customer service skills required with the ability to resolve conflict and problems. Must also have the ability to manage difficult customer situations and maintain customer’s attention.
  • Ability to operate independently as well as in a team.

To apply for this position, please email your resume to hr@preciseparklink.com, with the subject headline being the Job title you are applying for. Include your resume as an attachment in Word or PDF format.

Patrol Officer

Job Summary:

Precise ParkLink Inc. is looking for members to join our Enforcement team. The role consists of daily routing via a company vehicle to enforce our Pay and Display parking lots.

Location:                Job sites may vary.
Employment:         Full time
Pay:                         Hourly, minimum wage
Hours:                     A minimum of 35 hours per week on a shift basis.

Mandatory Attributes:

-        The Ability to accurately follow instructions

-        Must be reliable and punctual

-        Proficient communication skills: reading, writing and speech

-        Experience in customer service

-        Must have a good sense of direction

-        A self-managed individual who understands the importance of adhering to safe driving habits

-        Well organized

Job Responsibilities/ Duties:

-        Follow the instructions and daily routes given to you by your enforcement coordinator

-        Drive to numerous parking lots per shift

-        Accurately recognize and keep track of vehicles that commit a parking violation

-        Print and adhere invoices to vehicles

-        Take photos of licence plates that commit a parking violation

-        Take good care of the company vehicle when it is under your possession

Basic Requirements:

-        Must have clear drivers licence abstract

-        Must be able to work throughout all types of weather

-        Schedule Flexibility

-        Must have a valid driver’s licence at a G class level