Customer Care Associate
Company Description:
Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.
Job Summary:
We are seeking a dedicated and enthusiastic Customer Care Associate to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for helping others, making them a vital part of our customer support team.
Location: Jackson Square – First Real Properties - Hamilton, ON
Employment: Full-time
Work Hours: Tuesday-Friday 10:00 AM – 6:30 PM and, Weekends/Events required.
Work Location: In person
Compensation: $17.20 per hour
Job Responsibilities / Duties:
Maintain clean work environment in garages and parking lots
Assist visitors at entries, exits, and pay stations
Judgement calls when needed
Adequate notice when booking days off
Uniform worn at all times – safety vest, no hats, white shirt, black pants
Report parking equipment issues and safety concerns to manager
Provide friendly and courteous customer service
Other duties as may be assigned
Qualifications:
Excellent customer service and communication skills, written and oral
Problem solving skills and decision-making skills as needed
Organized work habits
Work with minimal supervision
Basic knowledge of POS
Work in fast paced environment
Flexibility for all shifts
Hiring Contact:
Please submit your resume with a minimum of two references to Chandni Sekhri, HR coordinator at tsrs@precisebi.com
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.