Customer Care Associate

Company Description:

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

We are seeking a dedicated and enthusiastic Customer Care Associate to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for helping others, making them a vital part of our customer support team.

Location: Jackson Square – First Real Properties - Hamilton, ON

Employment: Full-time

Work Hours: Tuesday-Friday 10:00 AM – 6:30 PM and, Weekends/Events required.

Work Location: In person

Compensation: $17.20 per hour

Job Responsibilities / Duties:

  • Maintain clean work environment in garages and parking lots

  • Assist visitors at entries, exits, and pay stations

  • Judgement calls when needed

  • Adequate notice when booking days off

  • Uniform worn at all times – safety vest, no hats, white shirt, black pants

  • Report parking equipment issues and safety concerns to manager

  • Provide friendly and courteous customer service

  • Other duties as may be assigned

Qualifications:

  • Excellent customer service and communication skills, written and oral

  • Problem solving skills and decision-making skills as needed

  • Organized work habits

  • Work with minimal supervision

  • Basic knowledge of POS

  • Work in fast paced environment

  • Flexibility for all shifts

Hiring Contact: 

Please submit your resume with a minimum of two references to Chandni Sekhri, HR coordinator at tsrs@precisebi.com


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

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Customer Service Representative