Bilingual Customer Service Representative
Company Description:
As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.
Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
Job Summary:
The Monthly Customer Service Representative reports to the Monthly Department Manager and is responsible for the daily administration of monthly lot permits.
Location: 100 Floral Parkway, North York, ON
Employment: Full-time
Compensation: $23.00 hourly
Main Job Tasks and Responsibilities:
Answer incoming calls and respond to customer's service calls regarding registration/billing issues
Document all call information according to standard operating procedures
Research required information using available resources
Document all call information according to standard operating procedures
Provide excellent service using a high level of professionalism while striving to establish a positive rapport with every caller
Resolve service-related issues by clarifying the customer's complaint, determining the cause of the problem, explaining and explaining the best solution to resolve the issue, speeding up the correction or adjustment, and following up to ensure it is resolved. the resolution
Perform other customer service duties as assigned
Deal directly with customers by telephone
Deal directly with internal staff by telephone, either electronically or face to face.
Obtain and evaluate all relevant information to handle payment and service inquiries
Perform customer verifications
Set up new customer accounts
Direct requests and unresolved issues to the designated resource
Prepare and distribute financial reports.
Occasional off-site work for site start-up and year renewal.
Requirements:
2 to 3 years’ experience Years of experience English/French language skills required
Good computer knowledge
Good command of MS Office Suite
Excellent communication skills (verbal and written)
Accountable and customer-oriented
Good telephone mannerism
Proactive
Self-motivated
Works well in a team excels in a fast-paced environment, quick learner.
Skills & Qualifications:
Technical & Customer Service Skills
Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution.
Must be Bi-Lingual (French)
Excellent Communication and collaboration skills
Customer service representatives shift hours 12:00Pm to 8:30Pm which includes
4-5 years in customer service environment
2-3 years in call center environment
Good math skills with the ability to quickly perform basic calculations
Ability to multi-task and work in a very fast paced environment
Client orientation and ability to adapt and respond to different types of characters
Excellent understanding of Microsoft Office and Outlook
Strong organizational, attention to detail and time management skills
Detail oriented, a quick learner, a quick thinker, efficient, has a good attitude and work ethic and have excellent problem solving skills
Must be able to Clearance checks
Hiring Contact:
Please submit your resume to pclarke@precisebi.com
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.