Bilingual Customer Service Representative

Company Description:

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.  

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The Monthly Customer Service Representative reports to the Monthly Department Manager and is responsible for the daily administration of monthly lot permits.

Location: 100 Floral Parkway, North York, ON

Employment: Full-time

Compensation: $23.00 hourly

Main Job Tasks and Responsibilities:

  • Answer incoming calls and respond to customer's service calls regarding registration/billing issues

  • Document all call information according to standard operating procedures

  • Research required information using available resources

  • Document all call information according to standard operating procedures

  • Provide excellent service using a high level of professionalism while striving to establish a positive rapport with every caller

  • Resolve service-related issues by clarifying the customer's complaint, determining the cause of the problem, explaining and explaining the best solution to resolve the issue, speeding up the correction or adjustment, and following up to ensure it is resolved. the resolution

  • Perform other customer service duties as assigned

  • Deal directly with customers by telephone

  • Deal directly with internal staff by telephone, either electronically or face to face.

  • Obtain and evaluate all relevant information to handle payment and service inquiries

  • Perform customer verifications

  • Set up new customer accounts

  • Direct requests and unresolved issues to the designated resource

  • Prepare and distribute financial reports.

  • Occasional off-site work for site start-up and year renewal.

Requirements:

  • 2 to 3 years’ experience Years of experience English/French language skills required

  • Good computer knowledge

  • Good command of MS Office Suite

  • Excellent communication skills (verbal and written)

  • Accountable and customer-oriented

  • Good telephone mannerism

  • Proactive

  • Self-motivated

  • Works well in a team excels in a fast-paced environment, quick learner.

Skills & Qualifications:

Technical & Customer Service Skills

  • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution.

  • Must be Bi-Lingual (French)

  • Excellent Communication and collaboration skills

  • Customer service representatives shift hours 12:00Pm to 8:30Pm which includes

  • 4-5 years in customer service environment

  • 2-3 years in call center environment

  • Good math skills with the ability to quickly perform basic calculations

  • Ability to multi-task and work in a very fast paced environment

  • Client orientation and ability to adapt and respond to different types of characters

  • Excellent understanding of Microsoft Office and Outlook

  • Strong organizational, attention to detail and time management skills

  • Detail oriented, a quick learner, a quick thinker, efficient, has a good attitude and work ethic and have excellent problem solving skills

  • Must be able to Clearance checks

Hiring Contact:

Please submit your resume to pclarke@precisebi.com


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

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Customer Service Representative