6 Reasons Why Parking Facilities Need Live Central Monitoring
2 min read
Keeping close tabs on the performance of your parking system is key to running a successful and profitable operation. The truth is, with technology, problems can occur, which is why your parking equipment requires a real-time communication link to a live central monitoring facility, like Precise ParkLink’s IPARC remote monitoring centre.
There are many reasons why remote monitoring benefits parking operations. It enables facility owners and property managers to be aware of what is taking place on site, even when they are not physically onsite. Live central monitoring can also boost revenue, increase public safety, improve customer service, and monitor any technology issues.
The following are main benefits that result from implementing live central monitoring for your parking services:
Effective customer service: Connecting your parking equipment to a live central monitoring facility that uses two-way voice communication provides your customers with a quick and efficient response for their questions and issues. Virtual customer assistance is a touchless solution that also allows you to provide customer service from a physical distance.
Maximum operational efficiency: Live central monitoring needs to extend beyond audio communication. A camera-based connection is critical, as it allows customer representatives to identify the device a customer is experiencing issues with, and offer appropriate guidance.
Cost savings: By remotely monitoring your parking facility, you can reduce costs that are normally incurred with staffing. As a property manager, you should determine whether your service needs to be active during the day, during peak hours, or 24 hours a day. Remote monitoring during your parking facility’s less busy periods will significantly reduce the costs associated with staffing.
Less equipment downtime: Your parking equipment should have a real-time communication for alarms can detect the need for maintenance and service. This means your parking facility won’t experience the downtime that would typically take place waiting for someone to notice that there is a problem on site.
Improved operational efficiencies: Remote monitoring alleviates the duties of on-site parking attendants, and gives them more time to spend attending to the parking facility and customers. Remote communication technology used by the live central monitoring facility can also be integrated onsite, allowing onsite staff during this pandemic to provide assistance while respecting social distance.
Increased revenue: Your revenue capture will improve dramatically with a monitoring solution that reduces equipment downtime and lets you actively engage with your customer.
Live central monitoring capabilities combined with reliable parking technology and support is key to successful parking operations. Precise ParkLink’s live central monitoring facility assists customers every step of the way with flexible coverage, site-specific protocols, 24-7 on-demand service, two-way video and voice communication, and multilingual customer service.