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Trillium Health Partners Launches Patient Experience Program

Trillium Health Partners recently launched a Parking Ambassador Program to help enhance their patient and visitor experience. The program involves stationing Parking Ambassadors outside of the Emergency Department at Mississauga Hospital.  

The program operates Monday through Friday with the role of a Parking Ambassadors being to:

  • Greet, welcome and provide direction

  • Open vehicle doors for patients

  • Assist patients in and out of their vehicle and into the hospital is required

  • Provide wheelchair assistance 

  • Offer valet services

The program has been a success in reducing “parking anxiety”. 

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