City of Lethbridge
The Client
The City of Lethbridge is the third-largest city in Alberta. It has the charm of a small city, and boasts friendly people and warm Chinook winds. It’s known for its central location, beautiful scenery, and attractions that Alberta has to offer.
The Challenges
Automation and Third Party Integrations
Managed by single-space parking meters, the paid parking system in the City of Lethbridge was overdue for an upgrade. The City had a vision to introduce Pay-by-Licence-Plate parking meters. But in order to do so, the upgraded technology had to be able to integrate with the City’s existing third-party enforcement software.
Managing Change
The City was concerned that the transition from single-space to multi-space meters may be too advanced — not only for their patrons, but for those managing the parking system.
In addition to selecting a product that would be reliable and easy for the City to maintain, it needed to partner with a parking provider who would be able to support seamless transition by ensuring all stakeholders were made aware of and prepared for the advancement.
The City of Lethbridge chose to partner with Precise ParkLink because of our more than 30 years’ experience in managing municipal and government contracts across Canada.
The Solutions
Ensuring a Smooth Transition
In May 2018, we completed the deployment phase for a project at the City of Lethbridge that included 174 Pay-by-Licence-Plate CWT parking meters.
To facilitate public awareness of the new parking meters, we delivered two demo pay stations in February and installed them in strategic City buildings, in order to provide the public with the opportunity to try them out by making offline transactions, and providing feedback on their experience.
From February to April, we collaborated with the City to adjust the transaction flow and on-screen instructions in accordance to the public’s feedback. This was an important phase in the project implementation plan and enabled a smooth launch while ensuring acceptance by the public.
Software Integration
This project involved integrations with Tannery Creek for enforcement, as well as Tempest and MPowered (the City’s enforcement software). The City also selected the Flowbird mobile parking app, which enables users to top up purchases initiated at a pay station. This made the project a completely integrated solution. In addition, end users can purchase monthly permits for Zone 10 directly at the pay station and also via the mobile app.
City Staff Maintenance
To meet the City of Lethbridge’s requirement of having City Staff maintain the parking equipment, Precise ParkLink trained and provided comprehensive equipment maintenance training manuals to City staff, giving them the expertise required for maintaining the parking meters.
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About Precise ParkLink
CANADA’S PARKING INDUSTRY LEADER FOR MORE THAN 30 YEARS.
When Precise ParkLink was founded more than 30 years ago, the company was a two-person field operation with a simple aspiration: to make a difference in the world of parking automation.
Since then, Precise ParkLink has grown into a nation-wide managed services and technology firm with more than 700 employees across Canada, a head office in Toronto, and 13 supporting offices across the country.
But what sets us apart from other parking operators isn’t where we are, it’s what we are: a full-service parking solutions provider. One source for all your parking-related needs.
Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. We supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
Being a vertically integrated company puts us in a unique position. We can provide a level of management and technical integration that is best-in-class. Just ask the hundreds of clients to whom we’ve delivered cost-effective and customer-focused solutions over the years.