Customer Service Representative - Grand River Hospital Freeport

We are seeking a Customer Service Representative to work at the Grand River Hospital Freeport site in Kitchener. The CSR will provide guidance for anyone entering the parking lot and provide assistance as needed. This position requires strong customer service support, in a sometimes fast-paced environment, involving routine operations for the client.

Job Type: Full-time; Monday to Friday from 7:00am - 4:30pm

Salary: $14.00 /hour

Essential Duties & Responsibilities

  • Maintain on-site parking equipment functionality with 1st level equipment repair (training provided)

  • Perform Daily Site Inspections

  • Ensure parking office is clean and running well

  • Provide parking instruction/guidance/assistance to patients, visitors, and staff as needed

  • Ensure patients, visitors, and staff receive the correct pass or are registered properly

  • Troubleshoot any pass-related issues

  • Process cash, credit, and debit transactions, as well as any refunds, and perform daily deposits accurately and correctly

  • Act upon all comments/complaints in a prompt and friendly manner

  • Demonstrate patience in all customer contact situations by providing a pleasant and professional tone and manner

  • Perform daily, weekly, and monthly reports as required

  • Cover main GRH location whenever required

Skills and Qualifications

  • Courteous with strong customer service skills

  • Ability to effectively communicate verbally and in writing

  • Computer navigation skills and PC knowledge (Word, Excel, Outlook)

  • Ability to work as a team member, as well as independently

  • Ability to take initiative and be self-dependent and reliable

  • Tolerance for repetitive work

  • Skilled in multi-tasking and provides flexibility to adapt to changes quickly

  • Reliability and regular attendance are very important

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • French (Preferred)

  • English (Preferred)


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process. 

Proposal Writer

Precise ParkLink is looking for a focused, motivated, self-starting Proposal Writer to join our growing Proposal Development team. The Proposal Writer will be an important part of a continuously improving our document development process.

Reporting to the Proposal Development Director, this individual will be responsible for all functions associated with developing accurate responses to RFPs/RFQs/RFIs, as well as well as researching, understanding, and developing a working knowledge of the parking technology and management services that are offered by the company.

This individual will be required to work collaboratively with staff within the division and other internal departments in order to develop a clear understanding of what is required by each project and how to effectively apply ideas and strategies to responses to RFPs.

Job Type: Full-time

Responsibilities:

  • Finding, obtaining, downloading, distributing, and printing all official RFP, RFI, RFQ documents;

  • Assist in producing responses to RFPs based on proposal requirements and using documents from our internal response template library;

  • Reviewing RFP requirements to ensure timely response to all pre-submission material (e.g., RSVP to Site Meetings, return Intent to Submit letters);

  • Ensuring all addenda are downloaded and tracked for each project in a timely manner;

  • Selecting and modifying appropriate template materials and/or creating new language (reflecting the needs of client-specific proposal requests) in order to produce an accurate and reflective proposal response;

  • Maintaining, contributing to, and distributing a database of written proposal and marketing-related content material;

  • Researching, producing, and distributing new written material as needed on a project basis;

  • Recording and tracking project specific deadlines (i.e. deadlines to submit questions, due dates, etc.);

  • New record creation and maintenance in accordance with SOPs for all new assignments;

  • Request and coordinate all required documentation for submissions in a timely manner (i.e. obtain Insurance Certificates, WSIB documentation, Bonding requirements, as required);

  • Coordinating and executing submission documentation, as required by the RFP document;

  • Timely printing and delivery of all documentation, when required;

  • Preliminary documentation production for inclusion in our response template library;

  • Tracking, updating, and distributing a database project milestone dates and submission deadlines;

  • Appropriately file and maintain lists of all projects, both in-progress and closed;

  • Other administrative functions as needed on a daily basis.

Qualifications (education/skills/experience):

  • Completed post-secondary education in a writing intensive field (i.e. English, Journalism, Communications);

  • 2+ years relevant professional experience;

  • Strong written communication skills in English and ability to understand technical information;

  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat Pro;

  • Proficiency with CRM highly desirable;

  • Ability to focus and work independently;

  • Ability to work within strict deadlines;

  • Self-motivating with attention to detail and a genuine desire to learn;

  • Valid driver’s license.


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process. 

Senior Proposal Writer

Precise ParkLink is looking for a focused, motivated, self-starting Senior Proposal Writer to join our growing Proposal Development team. Reporting to the Proposal Development Director, the Senior Proposal Writer will be a member of a highly visible team responsible for leading the development of proposals and assisting other business units with documents and initiatives that address significant and strategic opportunities for the organization.

Utilizing their superior writing, editing, project management, interview, and consulting skills, the Senior Proposal Writer works closely with the Proposal Development team, other business units and senior executives to develop winning proposals.

This fast-paced, deadline-driven, highly responsive role requires an experienced individual that can keep pace and keep organized while continuing to learn and work with various stakeholders, sponsors, and business partners.

Job Type: Full-time

Responsibilities:

  • Analyze, review, and interpret RFP/RFQ/RFI requirements, participate in the development of a clear and focused strategy, and clarify issues as needed;

  • Act as an RFP team lead on the completion of the RFP response, ensure the RFP process is followed, and that timelines are defined and communicated. Organize and participate in the RFP kick-off meeting and follow up with contributors;

  • Support the development of the technical strategy at kick-off and capture meetings (with Proposal Development team and SMEs as appropriate);

  • Write compliant and compelling proposals that “in the client’s words” will address the customer’s goals and objectives, missions, and operating plans, using content from the proposal content library and as provided to them by other members of the Proposal Development team;

  • Work with functional staff (e.g., product SMEs) to ensure development of the proposal in accordance with the internal strategy and bid requirements;

  • Coordinate, review, and edit proposal input from a variety of stakeholders and sources, (typically involving contributions from R&D, Sales, Marketing, Operations, and Construction Services) converting contributors’ (e.g., technical SME information) content into a cohesive document with a clear, single voice;

  • Transform business and technical product information into concise, easy to understand, and well-written material that helps position and win business;

  • Participate in response and post-submission strategy efforts including writing, formatting, providing proposal presentation ideas;

  • Distribute new or revised content as appropriate to assist in maintaining proposal content library;

  • Serve as a writing editor, mentor, and coach to others in the Business Development Department and work with Practice Groups to develop materials for their groups;

  • Manage multiple concurrent proposal assignments accurately, thoroughly, and under tight deadlines;

  • New record creation and maintenance in accordance with SOPs for all new assignments;

  • Attend mandatory and optional site visits and meetings (as assigned).

Qualifications (Education/Skills/Experience):

  • Post-secondary degree in Business, English, Journalism, Communication or a related field of study - Equivalent work experience may be considered;

  • 3-5 years of experience writing, editing, and coordinating responses to RF(x)s required;

  • Previous experience in the parking industry will be considered an asset;

  • Superior English writing skills: ability to communicate clearly (verbal and written), persuasively, and effectively in the current business environment (no marketing-speak/jargon);

  • Able to communicate clearly and professionally across a broad corporate landscape;

  • Exceptional research, editing, and proofreading skills are essential;

  • Self-motivated with a strong attention to detail;

  • Ability to manage and prioritize efforts for multiple concurrent assignments of varying degrees of complexity

  • Must be organized and able to demonstrate a high-level of self-motivation, focus, ability to work independently, apply problem solving capabilities; and to collaborate successfully in a team environment;

  • Ability to work within strict deadlines;

  • Self-motivating with attention to detail and a genuine desire to learn;

  • Flexibility is required, as position, workload; working hours, and expectations shift based on workload and deadlines;

  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook; and Adobe Acrobat Pro;

  • Proficiency with CRM highly desirable;

  • Valid driver’s license.

Experience:

  • Writing: 1 year (Preferred)

  • Proposal Writing: 1 year (Preferred)


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process. 

Roofer

Summary:

The Roofer is simply a person whose job is to perform a variety of basic tasks, usually within an industrial or a construction environment. The roofer must be in good physical condition as they will be required to perform manual labor within conditions that are sometimes less than ideal, such as outdoors during inclement winter.

Job Type: Full-time, year round

Essential Duties & Responsibilities:

  • Roofing experience such as flat roofs

  • Patching and repairing

  • Working with tar

  • Foam underlays

  • Interior roofing

  • Ability to inspect problems and fix where necessary

  • Apply gravel or pebbles over top layers of roofs

  • Mop or pour hot asphalt or tar onto roof

  • Install vapour barriers or layers of insulation on flat roofs

  • Maintain work area to Precise ParkLink standards

  • Works under the direction of the supervisor

  • Assists in any phase of shop operation, such as, but not limited to: Set-up, sweeping and cleaning specified areas, handling, sorting and storing materials and supplies * Loading and unloading trucks at the doc areas

  • Must be physically fit to handle heavy lifting

  • Keeps equipment and working area clean and orderly

  • Uses safe working practices and reports hazardous conditions at all times

  • Complete other jobs/tasks during the winter months

Specific Skills Required:

Roofer must have physical strength, hand-eye coordination and endurance. Roofers must also be able to concentrate on their tasks. The ability to understand and communicate information is also essential.

Skills & Qualifications:

  • Must have scheduling flexibility (shift, on-call and overtime hours as required)

  • Must be punctual and self disciplined

  • Must be polite and have professional attitude

  • Positive, friendly, enthusiastic, energetic and personable

  • Ability to work independently and in team environment

  • Criminal and Credit clearance required

Experience:

  • General Labour: 1 year (Preferred)

  • Roofing: 1 year (Preferred)


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process. 

Customer Service Representative - YEC

Precise ParkLink Inc is Canada’s Parking Industry Leader. We provide a complete turnkey parking solution that bridges the gap between parking management and parking technology.

We are seeking Customer Service Representatives to work in the North York area. The Customer Service Representative will provide guidance for guests entering the parking facility and provide customer assistance as needed. This position requires strong customer service support, in a fast-paced environment, involving routine operations for the client's parking facility. This position may also require working various shifts, as assigned.

Job Type: Part-time

Salary: $14.00 /hour

Essential Duties & Responsibilities

  • Provide parking instruction/guidance/assistance to guests as needed;

  • Inform guests with directions and other venue information as needed;

  • Process cash, credit and debit transactions;

  • Act upon all comments/complaints in a prompt and friendly manner;

  • Demonstrate patience in all customer contact situations by providing a pleasant and professional tone and manner;

  • Adhere to uniform policy;

  • And other duties as assigned to improve parking facility operations;

  • 1st level equipment repair (training will be provided).

Skills and Qualifications

  • Courteous with strong customer service orientation;

  • Ability to effectively communicate verbally and in writing;

  • Computer navigation skills and PC knowledge;

  • Ability to work as a team member, as well as independently;

  • Tolerance for repetitive work in a fast-paced, high production environment;

  • Skilled in multi-tasking, and provides flexibility to adapt to changes quickly.

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. No phone calls and No Agencies please. Please note that all resumes will be kept on file for future consideration.


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process. 

Monthly Customer Service Representative

Summary:

The Customer Service Monthly Lot Clerk reports to the Monthly Lot / Enforcement Administration Supervisor and is responsible for the daily administration of monthly lot permits.

Location: Toronto, ON

Job Type: Full-time

Salary: $32,000.00 /year

Essential Duties & Responsibilities:

  • Issuing monthly lot permits

  • Maintaining both on and off site monthly databases

  • Issuing monthly lot invoices

  • Collecting monthly lot revenues

  • Reconciling monthly lot permits

  • Posting monthly lot revenues

  • Other reasonable duties as assigned

Skills & Qualifications:

  • Strong mathematical ability,

  • Record-keeping skills,

  • Works well to meet deadlines

  • Strong analytical skills.

  • Excellent computer skills,

  • Great organizational ability and an eye for detail.

  • Detail oriented, a quick learner, a quick thinker, efficient, has a good attitude and work ethic and have excellent problem solving skills. Results oriented, organized and good Customer Service communication skills.

Technical Skills:

  • Excel/Word/Access


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process. 

Monitoring Customer Service Representative

Summary:

The Customer Service Representative reports to the Shift Supervisor who in turn will liaise with the Support Services Manager. The Customer Service Representative will be monitoring and providing services to a variety of activities both on and off site.

Location: Toronto, ON

Job Type: Full-time

Salary: $17.00 /hour

Duties & Responsibilities:

  • Interact and assist customers via intercom or telephone.

  • Identify emergency and non-emergency situations on site and at remote sites while following site protocols.

  • Remotely access Parking control system to troubleshoot and provide level-1 service support.

  • Monitor alarm and dispatch technicians as required.

  • Manage Incidents from logging, triaging, routing and escalation of open incidents using Incident management software.

  • Submit end of shift report to Support Services Manager.

  • Answer incoming calls and direct to appropriate department extension.

  • Monitor all access control and pay on foot sites.

  • Monitor and track company vehicles.

  • Input fuel filling data for onsite and offsite filling in Fuel log.

  • Monitor Temperature and Power Controls program.

  • Responsible for access control and security watch for head office, branch offices and off-site properties.

  • Execute other reasonable duties as assigned.

Qualifications:

  • Degree or diploma in Business Management or Operations.

  • Minimum 3 years’ experience in a monitoring/call/command centre environment serving a large customer base in fast paced setting.

  • Demonstrated experience working in a customer centric environment.

  • Must be able to obtain and retain a Security Clearance.

Skills & Specifications:

  • Strong computer skills, must have experience with Window XP or higher; Microsoft Office Outlook, Excel, Word, PowerPoint.

  • Ability to learn new software /applications.

  • Flexible to work on a rotating shift schedule (morning, afternoon, evening, weekend and/or statutory holiday shifts).

  • Must have excellent communication skills as well as a professional phone manner.

  • Fluent in English, written and spoken. Bilingual in French would be an asset.

  • Excellent customer service skills required with the ability to resolve conflict and problems. Must also have the ability to manage difficult customer situations and maintain customer’s attention.

  • Ability to operate independently as well as in a team.

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • French (Preferred)

  • English (Required)


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process. 

DotNet Developer

Company Profile
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including: public transit, parking, electric car charging stations and bike share.

Job Summary
We are looking for a developer for our back office team. The team consists of people in charge of Cale’s backoffice system, WebOffice. All Cales products services and products are connected to WebOffice, and it is used by customers around the world. It is a system with extremely high demands on uptime, performance and stability

The work is done in a Microsoft environment, where you will work with ASP.NET, databases and web services. You can participate in the entire process from planning and analysis, specification requirements, coding, testing and verification, where you have close collaboration and continuous dialogue with your team members as well as product owners. There are great opportunities to influence the future design of the product as we currently work a lot with new functionality.

Primary functions are to design and develop applications using Microsoft .NET 4.0 (4.5)and .net Core (2.1) using C#. The candidate will be responsible for design, development and implementation of new functionality using C# as well as providing support for our products. Technologies that the candidate needs to know that he will use in his day-to-day include SQL Server 2014+, Visual Studio 2017/TFS/Git, WCF, SSAS, SSIS, AJAX/HTML/XML/XSL/LINQ, and NUnit testing.

Location:  9005 Boulevard du Quartier, Brossard, QC J4Y 0A8

Requirements:

  • Experience in object-oriented programming in C#.

  • Experience designing and developing T-SQL, stored procedures, data mining and OLAP reports using SSAS, data migration using SSIS and Entity Framework.

  • Excellent knowledge of C #, ASP.NET, HTML5, Web API, MVC is required

  • PHP, MySQL, Javascript, SSIS, SSAS and Linux knowledge/experience is an asset

  • Need to excel in problem solving.

  • Strong verbal and written communication skills in both English and French.

  • Strong teamwork, communication and interpersonal skills.

  • Need to be able to support, document, and update applications.

  • Need to be productive, efficient and able to work on multiple simultaneous projects.

  • Be innovative, curious and constantly seeking to improve its skills.

  • At least 3 years of experience with web development and the ability to design and implement comprehensive solutions based on Microsoft technologies.

Who are we looking for?
As a person, you are a self-driven, responsible, innovative and creative developer. You are curious, committed, self-confident and have a positive attitude. You also have a great technical interest and want to learn new things everyday.

Hiring Contact:

Submit all resumes to Bruno Tanguay, Software Development Manager, cv@calecanada.ca.

Any candidate not meeting all of the requirements will not be contacted or met.


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process. 

Signs & Graphics Production Associate

Job Summary: 

Precise ParkLink has established an in-house digital print shop specializing in parking lot signage and vinyl graphic applications. We are currently seeking for a self-motivated and well-organized individual to support the production team. 

The Associate will report to the Signs & Graphics Production Manager. 

Location: 100 Floral Parkway, North York, ON M6L 2C5 

Employment: Full-time 

Pay: Hourly 

Hours: 40 hours per week 

Responsibilities: 

  • Follow a development timeline to ensure tasks are being completed on time 

  • Follow guideline/templates and layout graphics to meet internal stakeholders needs. 

  • Provide estimates to internal stakeholders, receive & process work orders 

  • Perform laminating, cutting, weeding, vinyl application and other material preparation 

Essential Skills: 

  • Knowledge of basic design 

  • Proficient in Adobe Illustrator & Photoshop and setting up files for print production 

  • Comfortable working in Mac OS environment 

  • Comfortable working in a print shop environment 

  • Efficiently use X-acto knife, ruler and tape measure 

Qualifications

  • Ability to manage time, organize and schedule 

  • Ability to lift vinyl rolls 

  • Ability to work as an individual or as a team player 

  • Willingness to take responsibility 

  • Willingness to work overtime, if needed 

  • Previous experience in sign/print production will be preferred. 

Hiring Contact:


Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.